hustle to survive

 

Hustle to Survive

Those who have had to struggle in life generally make excellent, successful business owners. Do you wonder why that is? When you’ve struggled in life, you learn a lot about who you are, and what you’re made of. These life lessons translate exceptionally well to business.

Those who have experienced struggle know how to hustle. They have a sense of urgency in everything they do. One business owner put it this way: “I think of my success as if there is always someone waiting to take it away from me.”

When you know how to hustle, enough is never, well, enough. There is a desire for more – not from a selfish perspective, but because you never know when what you have will be unexpectedly gone. To ensure that never happens, you always strive for much more than you have. This perpetuates the extreme success that most individuals who know how to hustle will experience.

So can you experience this same level of success if you haven’t truly struggled in life? Of course you can!

The key is in not settling for enough. They key is in always realizing that your success could be gone in an instant – and with it, everything you’ve worked for. When you internalize that, you realize that you can’t ever become complacent – and therein lies the hustle mentality.

Learning how to focus properly will enable you to work more efficiently and take actions that lead directly to your goal. Learning how to change direction quickly will help your business as your goals change due to things you can’t control. Learning how to prioritize will allow you to utilize your focus and direction- changing the ability to your business’s advantage. All of these make up the hustling mentality.

In business, it can be difficult to keep your eye on the prize sometimes. And this is where those who know how to hustle really excel. The prize is always in front of them, always present in their mind, always just beyond their reach. And they like it that way. It’s what keeps them going. Re-creating that mentality for yourself is a solid way to keep the success rolling in your direction.

Give yourself time in your business to develop a hustle mindset. Follow those mentors around you who clearly have this mindset and use it to their advantage. And never, ever settle for mediocre. Learn to hustle, be a survivor, and watch your business grow!

3 key ways mindset affects your customer service

 

You may not realize it, but your mindset plays a crucial role in your customer service. It can make the difference between repeat sales and customers that never want to do business with you again. Here are three key ways your customer service is affected by your mindset:

1. How you approach customers

Have you ever checked out a big chain store with a cashier that didn’t talk to you? As a customer, you sensed the cashier was only serving you to make money. It probably didn’t make you feel great.

Contrast that experience with a cashier that pauses to look you in the eye and greet you. She may ask about your day or offer to help you if you didn’t find everything you were looking for. That’s good customer service and it starts with a willingness to serve the customer.

2. How you handle conflict

Customers that feel wronged will talk about their experience to anyone who will listen. Since profits can come down to word-of-mouth referrals, this can seriously damage your business.

An example of a business owner with a negative mindset – do you often feel annoyed by questions your customers ask you? Do you secretly wish you could ignore customer service (and the customer) altogether and just get on with the sale? But with a positive mindset in place, you’ll listen to what your customer is saying, validate their feelings, then offer a solution that works for both of you.

3. How you follow up

A sale isn’t the end of the customer service experience. It’s only the beginning. Smart business owners follow up with their customers after purchases. They ask if there were any problems with the transaction and double-check that their customers have everything they need.

Mindset plays a huge role in how you handle customer service. If you have a positive mindset, your customers are more likely to enjoy their experience with your product or services.